We offer free shipping on orders over $100 that are shipping within the continental US, Hawaii, and Alaska. For orders under $100, please choose a shipping method at checkout.

You can see our complete policy here.

We make every effort to ship same day for orders placed before 1pm Mon-Fri. For all other orders, we ship next business day.

You can see our complete return policy here.

We have a 7 day return window on USAP paddles that have been hit or have had the plastic removed from the handle. If the plastic is still on the handle and the paddle has not been, you have 14 days to request a return. 

You can see our full return policy here.

For USAP paddles within the 7 day return window, you can start the return process by sending a request, along with pics of the paddle faces, edgeguard, and serial number to customer.service@flikpickleball.com

Sandbox paddles do not qualify for returns unless that are new with the plastic still on the handle.

All other like-new products can use contactless returns to request a return here

You can see our complete return policy here.

For paddles, customer is responsible for return shipping.

For accessories and apparel, you will receive a prepaid return label when your request is approved via the contactless returns.

For returns for a refund, there is a 10% restocking fee. For exchanges, there is no restocking fee. All returns and exchanges must be in like-new condition.

You can see our full return policy here.

Please contact customer.service@flikpickleball.com with your full name, order number, and a pic of the item you received showing product, the size or color that is not correct. We will approve the return and email a return shipping label to you.

We make every effort to process returns within 24 hours of receiving them. You will receive an email when the return is processed. Please allow up to 10 days to see the refund on your method of payment. If after 10 days you have not seen your refund, please reach out to customer.service@flikpickleball.com

You can make edits to your order by signing into your account and finding your current order. We will make every attempt to help with changes that are made before the order leaves the building with our carriers.

You will receive an email when your order ships that will contain tracking information. You can also sign into your account and track your package using the information there.

Once we have created a label for your order, you will receive an email with tracking information. Please allow up to 24 hours for the tracking to update.

If your order is marked as delivered but has not been delivered or if your package has not been arrived within the shipping window, please reach out to customer.service@flikpickleball.com with your order number and full name. We can file a shipping claim for you.

You will receive information that you will need to fill out to complete the shipping claim. Please allow up to 10 days for a UPS claim to be approved.

For USPS, the waiting period is almost 3 weeks. Please be aware that USPS will many times mark a package as delivered but not deliver it for 3-4 business days. So, please wait the 3-4 days to contact us. We will make every effort to work with our claims agent to help with USPS. But, the process is lengthy.

We highly recommend UPS as your shipping carrier.

Please be aware that we weigh each package in order to create a label. If you contact us about a missing item and the shipping weight matches the weight of the label we purchased, we will make every effort to investigate the issue. Please contact customer.service@flikpickleball.com to report your missing item.

You order confirmation will have information about the ship date of your pre-ordered item. If we will not be able to ship our order within 3 days of that date, we will contact you to let you know about the delay. We make every effort to set pre-order ship dates that we will can ship before. But, sometimes there are delays with packages getting to us. When that happens, we will contact you.

Please contact customer.service@flikpickleball.com with questions about codes.

We do not allow code stacking, so you will only be able to use one code.

Sale items and promotional items (including the Sandbox paddles) are not eligible for a further discount.

You can receive a 10% discount on your first order by signing ups for our newsletter.

You can use the "ACCOUNT" button in the top right corner of the homepage to create an account and sign in. You will be emailed a link to verify your account and to sign in in the future.

You can sign into your account using the "ACCOUNT" button at the top right of the homepage. Once you are in your account, click on the icon in the top-right corner to see the drop down menu, where you can choose "Profile" to change your contact information.

We no longer use passwords for accounts. Once you enter your email address in the sign-in, you will receive an email with a code you can use to verify it is you.

You will see all payment choices in the cart and on the checkout page.

Please contact customer.service@flikpickleball.com if you are unable to get the documents you need from your customer account dashboard.