QUICK REFERENCE

• Return window: 30 days from delivery date for all UNUSED paddles.  See below for more details about used paddles
• Warranty period: 365 days for USAP foam paddles.   90 days for body helix honeycomb core paddles.   No warranty for Sandbox paddles
• Return shipping: Customer pays (except FLiK errors)
• Warranty evaluation shipping: Customer pays return shipping, which FLiK reimburses up to $15 if the paddle is found to be defective.
• Restocking fees: $15 (lightly used).  $35 (heavily used)
• Original shipping costs: Non-refundable
• Contact: customer.service@flikpickleball.com to start all returns, exchanges, and warranty claims
• A completed form must accompany all paddle returns, exchange, and warranty claims.  
• Return address: FLiK Pickleball, 107 Creek Ridge Rd Suite E, Greensboro, NC 27406
• Click here for instructions and forms for returns, exchanges, and warranties.

Our 30-day return policy is intended as a trial period to determine if the paddle suits your play style.  We have made every attempt to structure our return policy so it is fair to those who hit our paddle for a few games and decide it is not for them.  Paddles showing wear consistent with extensive play may be refused, as we seek to deter using the return program as a rental program.

Customers are limited to 3 paddle returns per 12-month period. Excessive returns may result in refusal of future returns or account suspension.

HOW TO INITIATE A RETURN, EXCHANGE, OR WARRANTY CLAIM

All returns, exchanges, and warranty claims require prior authorization.

1. Email customer.service@flikpickleball.com with:
• Your order number
• Reason for return/exchange/warranty claim
• Photos of both paddle faces, the edge guard, and the serial number

1. You will receive a return authorization and instructions within 2 business days
2. Complete the return form and include it with your paddle
3. Ship your paddle to: FLiK Pickleball 107 Creek Ridge Rd Suite E Greensboro, NC 27406

Important: Returns or warranty claims shipped without prior authorization may be refused or subject to additional fees. Paddles are not eligible for contactless return on the website.

RETURN SHIPPING COSTS

• Customer is responsible for all return shipping costs
• We recommend using a trackable, insured shipping method
• FLiK is not responsible for paddles lost or damaged during return transit
• Once tracking shows delivery to our facility, FLiK assumes responsibility
• Refunds will be processed within 5-7 business days of receiving and inspecting the returned paddle. Please allow 3-5 additional business days for the refund to appear in your account depending on your financial institution.

RETURN POLICY

Return Window & Eligibility:

• All returns must be initiated by sending photos of both paddle faces, the edge guard, and the serial number to customer.service@flikpickleball.com. No returns will be authorized before pics/videos have been received and inspected.
• Paddles must be received back at FLiK within 30 calendar days from the original delivery date (postmark date or return authorization date is irrelevant)
• Paddle must have been purchased through flikpickleball.com or an authorized FLiK distributor (proof of purchase required)
• Being unaware of this return policy before purchase does not void these conditions

USAP Paddles

Return Conditions & Fees:

1.  Unused: For a full refund to your original method of payment, paddles must be in new, unused condition.  Customer is responsible for return shipping.  There is no restocking fee.

• Original packaging intact
• Handle plastic wrap must be intact
• No ball marks, scuffs on edge guard, grip damage, or marks on paddle surface
• Has not been used to hit any ball

2.  Lightly Used: $15 Restocking Fee if refunded to original payment method or $0 if refunded in Store Credit. This policy replaces our former exchange policy that allowed a customer to return a paddle for up to 7 days for an exchange.  With the new policy, the return (allowed for up to 30 days) is given in full as store credit so you can purchase the paddle that you would like to exchange to. Customer is responsible for return shipping.

Minor signs of use including:

• Light scuffs on edge guard or grip
• Minimal paddle face contact
• No significant damage
• All aspects of the paddle match the paddle in its new condition - grip has not been removed or altered, no signs of markers, butt cap has not been removed or replaced.

All future paddle purchases made using Store Credit are Final Sale (no returns or exchanges). Store Credit does not expire and is non-transferable.

3.  Heavily Used:  $35 Restocking Fee and refund issued in Store Credit.  Paddles deemed heavily used may be refused entirely at FLiK's discretion.  Customer is responsible for return shipping.

Significant signs of use including:

• Scratches or scuffs on paddle face
• Significant edge guard damage
• Multiple areas of wear
• Grip has been removed or altered
• A marker has been used on the paddle
• The butt cap has been removed or replaced

All future paddle purchases made using Store Credit are Final Sale (no returns or exchanges). Store Credit does not expire and is non-transferable.

Sandbox Paddles

Sandbox paddles are tester kitchen paddles offered at a substantial discount and have different return conditions:

Return Conditions & Fees:

1.  Unused: For a full refund to your original method of payment or an exchange to another Sandbox Paddle, paddles must be in new, unused condition:

• Original packaging intact
• Handle plastic wrap must be intact
• No ball marks, scuffs on edge guard, grip damage, or marks on paddle surface
• Has not been used to hit any ball

2.  Used: Sandbox Paddles cannot be returned or exchanged after they have been hit or the plastic has been removed from the handle.

EXCHANGE POLICY

Customers may exchange an unused, new paddle for a different model within 30 days of delivery. For Used paddle, we offer Store Credit with no restocking fee for those that wish to "exchange" their used paddle for another model.  Once you have received your store credit, simply use it to purchase the paddle of your choice.

Exchange Requirements:

• Paddle must meet "unused" condition requirements (original packaging, handle wrap intact, no use)
• Customer is responsible for return shipping to FLiK
• If the exchange paddle is under $100 (does not qualify for free shipping), customer will be invoiced for outbound shipping before the exchange is shipped.

WARRANTY POLICY

1.  Sandbox Paddles

Sandbox paddles DO NOT COME WITH A WARRANTY. If you believe your Sandbox paddle was defective out of the box, contact customer service within 7 days of receiving the paddle.

2.  USAP Paddles

365 day warranty for foam paddles.  90 day warranty for honeycomb paddles.

FLiK offers a warranty for products that are defective due to defects in manufacturing and/or workmanship.

Warranty Eligibility:

• Proof of purchase from flikpickleball.com or an authorized FLiK distributor is required
• Warranty is only valid for the original purchaser and is non-transferable
• Only paddles purchased as new are eligible for warranty
• Valid for paddles shipped to the US (International customers: contact your distributor or our customer service)

What's Covered:

• Manufacturing defects
• Workmanship defects
• Separation of the edge guard from the face due to adhesive failure only

What's NOT Covered:

• Damage caused by abuse, neglect, or accidents
• Damage from hitting any object other than the ball (ground strikes, net contact, paddle-to-paddle contact)
• Edge guard separation or cracking caused by ground strikes, net contact, or repeated off-center ball impacts
• Normal wear and tear including: worn grips, ball marks on paddle face, decreased spin with use
• Rattling sounds alone do not qualify for warranty replacement. Rattling is typically caused by tiny pieces of glue that have fallen into one of the honeycomb cells or into a hole in the foam. The paddle has not delaminated and this does not indicate a defect. Only rattling that results in measurable and significant loss of performance (as determined by FLiK on-court testing) is covered under warranty.

1. Contact customer.service@flikpickleball.com to initiate a warranty claim
2. Customer is responsible for shipping the paddle to FLiK for evaluation.  If the paddle is found to be defective, FLiK will reimburse return shipping up to $15.  The reimbursement will be processed as a $15 refund to the original order.
3. FLiK will inspect and test the paddle, including on-court hitting tests if necessary, to determine if the issue is covered under warranty. For rattling claims, we will evaluate whether the rattle has caused measurable performance loss or dead spots.
4. If defective and covered: FLiK will replace the paddle with the same model. There are no substitutions.  FLiK will pay outbound shipping costs of the replacement paddle.
5. If not defective or not covered: FLiK will ship the paddle back to customer at no charge, along with a detailed explanation of our findings.

Important:

• Defective products will be replaced with the same model paddle (no refunds are given for warranty claims.  No exchanges to a new paddle model are allowed)
• FLiK exercises the full right to judge and determine whether a paddle is covered by our warranty and whether to replace it
• A completed warranty form must accompany your paddle

SHIPPING CLAIM

Please read our complete shipping policy.  The shipping policy contains detailed information about lost, stolen, or damaged packages.

We make every effort to get your items to you in a timely manner.  Once they have left the building with the carrier, we are at the mercy of the carrier you chose.  If there is a shipping issue, please contact us so we can start a claim. 

Once the claim has been submitted, you will receive an email so you can verify the claim.  The approval process takes about one week, depending on the circumstances of the shipping issue and on the shipping carrier.  UPS is much easier to deal with if there is a shipping claim.  We encourage all of our customers to choose UPS when possible. 

Once the claim has been approved, we will ship the replacement item or contact you with an update on the situation if it is not approved.  Please be patient while this claim works its way through the system.  We have a great shipping claim agency that we work with, but it takes 5-7 days to process and investigate the claim. 

If the claim is not approved, we will work with you in any way possible to make the situation right for you. Please do not place a chargeback on your CC while the process is in motion.  We will get any information to you that we are provided, and we will work with you to resolve the issue if possible.

FLiK ERROR POLICY

If FLiK ships an incorrect item:

• Contact us within 7 days of delivery
• We will provide a prepaid return label at no cost to you
• We will send a replacement at no charge once we have received tracking information showing that the item has been shipped back to us.
• No restocking fees apply

INTERNATIONAL RETURNS

Customer is responsible for:

• All return shipping costs
• Any customs fees or duties incurred
• Original shipping costs and any customs/import fees paid are non-refundable

Warranty: International customers should contact their authorized distributor or customer.service@flikpickleball.com for warranty support.

Apparel Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange on unused or unworn products.   Please reach out to customer.service@flikpickleball.com to get return instructions and a prepaid label

A.  Exchanges

To be eligible for an exchange on a product that does not have a defect, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the invoice, order number, or proof of purchase. There is no restocking fee for exchanges, but there will be additional costs if the exchange item is more expensive.

We accept exchanges on unworn, like-new products.  Please contact us at customer.service@flikpickleball.com for instructions on doing an exchange for a similarly priced product.  We can only accept exchanges on items that can be returned to inventory.  If you have any questions about whether your item will be accepted for an exchange, please reach out to us with pics of the item in question.

B.  Returns

To be eligible for a return on a product that does not have a defect, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the invoice, order number, or proof of purchase.
Please note that returns will need to be sent to the following address:

107 Creek Ridge Road Suite E, Greensboro NC, 27406

There is a 10% restocking fee on all returns.  If the item cannot be returned to inventory, we will not accept the return or we will accept it with a 50% restocking fee.  If you have any questions about whether your item qualifies for a return, please contact us at customer.service@flikpickleball.com 

C.  Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was not approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customer.service@flikpickleball.com.

Pickleball Accessory Return and Refund Policy

Pickleball accessories that have been unopened and are unused are returnable for up to 14 days.  Once the product has been removed from its packaging or used, it is not returnable unless it is defective.  For returns and replacement due to defects, please email pics of the product to customer.service@bodyhelix.com.  There is a 10% restocking fee on all returns.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Guarantees

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

APPAREL:  We guarantee our apparel and accessories to be free from manufacturer's defects for 30 days from receipt of the apparel. 

International Returns - Accessories and Apparel

Because of the complications of duties and taxes, international orders must be processed as returns.  If you would like an exchange, we will issue the refund as a store credit plus an additional $15 to help defray shipping costs, so you can easily order the item you would like.  You will be responsible for new shipping charges, duties, and taxes.

• We accept returns for a refund within 30 days of delivery.
• The customer is responsible for all return shipping costs, duties, and taxes as well as recovery of original duties and taxes paid for the order.  
• Shipping charges for the original order are not refundable unless the item is defective.
• If the item is returned in its original condition - brand new having never been used except to try on - there will be no restocking fee.  If the item cannot be returned to inventory, there will be a 50% restocking fee.  If you have any questions about your item, please contact customer.service@flikpickleball.com.
• If you would like to exchange the item, we can issue the refund as a store credit so you can simply go in, order the item and go through the checkout process.  We will include an extra $15 of store credit to help with the charges for the return shipping. 
• New shipping charges and applicable duties/taxes will apply to your new order.

 

Our return address is:

FLiK Pickleball

107 Creek Ridge Rd

Suite E

Greensboro, NC 27406  USA