Return and Warranty Forms
Please print out and complete the appropriate form and include it with your return.
For our full return policy, please click here
Return for Warranty Claim for Foam Core Paddles
Return for Warranty Claim for Honeycomb Core Paddles (X1, X4, X5, FLiK Gen 3)
Our 30-day return policy is intended as a trial period to determine if the paddle suits your play style. We have made every attempt to structure our return policy so it is fair to those who hit our paddle for a few games and decide it is not for them.
Paddles showing wear consistent with extensive play may be refused, as we seek to deter using the return program as a rental program.
Customers are limited to 3 paddle returns per 12-month period. Excessive returns may result in refusal of future returns or account suspension.
QUICK REFERENCE
- Return window: 30 days from delivery date for all UNUSED paddles. See below for more details about used paddles
- Warranty period: 365 days for USAP foam paddles. 90 days for body helix honeycomb core paddles. No warranty for Sandbox paddles
- Return shipping: Customer pays (except FLiK errors)
- Warranty evaluation shipping: Customer pays return shipping, which FLiK reimburses up to $15 if the paddle is found to be defective.
- Restocking fees: $15 (lightly used). $35 (heavily used)
- Original shipping costs: Non-refundable
- Contact: customer.service@flikpickleball.com to start all returns, exchanges, and warranty claims
- A completed form must accompany all paddle returns, exchange, and warranty claims.
- Return address: FLiK Pickleball, 107 Creek Ridge Rd Suite E, Greensboro, NC 27406
- Click here for instructions and forms for returns, exchanges, and warranties.
HOW TO INITIATE A RETURN, EXCHANGE, OR WARRANTY CLAIM
All returns, exchanges, and warranty claims require prior authorization.
- Email customer.service@flikpickleball.com with:
- Your order number
- Reason for return/exchange/warranty claim
- Photos of both paddle faces, the edge guard, and the serial number
- You will receive a return authorization and instructions within 2 business days
- Complete the return form and include it with your paddle
- Ship your paddle to: FLiK Pickleball 107 Creek Ridge Rd Suite E Greensboro, NC 27406
Important: Returns or warranty claims shipped without prior authorization may be refused or subject to additional fees. Paddles are not eligible for contactless return on the website.
FREQUENTLY ASKED QUESTIONS
-Can I return a paddle I've used once? Yes, but a $15-$35 restocking fee applies depending on the condition. See "Lightly Used" and "Heavily Used" definitions above.
-What if my paddle breaks during normal play? Contact us at customer.service@flikpickleball.com to initiate a warranty evaluation. We'll determine if it's covered under our 365-day warranty.
-Do you offer free returns? No, customers are responsible for return shipping costs unless the return is due to a FLiK error (wrong item sent or arrives damaged).
-Can I return part of a bundle purchase? Yes, but the refund will be calculated based on individual item pricing, not the bundled discount price.
-What if my return is lost in transit? We strongly recommend using trackable, insured shipping. FLiK is not responsible for paddles lost in transit before delivery to our facility. Once tracking shows delivery to us, FLiK assumes responsibility.
-How long until I receive my refund? Refunds are processed within 5-7 business days of receiving your return. Allow 3-5 additional days for it to appear in your account.
-Can I exchange my paddle for a different model? Yes, unused paddles can be exchanged within 30 days. You pay return shipping. If the exchange paddle qualifies for free shipping, we cover the cost. If the exchange paddle does not qualify for free shipping, we will send you an invoice for the shipping charge.